Support Plan for Steeplechase VLC and Think & Do
A two-tiered program in order to provide a simpler, more flexible and more affordable plan that addresses the varying support requirements of our customers.
Basic Support Plan - provides 0800 – 1700 telephone and E-mail support. As a Basic Support Plan customer, access to the E-Answer database is also provided. The E-Answer database is a great way to get quick answers to frequently asked questions. The Basic Support Plan customer is also entitled to downloads of the latest I/O drivers as well as all released software maintenance updates. The Basic Support Plan is ideal for a system integrator, consultant or seasoned software programmer that has been through training and just needs some technical support or an updated I/O driver. The Basic Support Plan also acts as an inexpensive insurance policy for replacing defective or damaged keys.
Premium Support Plan - provides the same telephone, E-mail and E-Answer support that the Basic Support Plan provides as well as savings on an unlimited number of training seats AND continuous software platform updates as new versions are released. This training discount is a great way for a customer to quickly get a large workforce up to speed on a particular software platform. In order to stay up to date on the latest software features and functionality, the customer may need to send employees to refresher courses. By staying enrolled in the program, the customer can continue to enjoy great savings on training year after year.
The Premium Support Plan also provides customers with the latest and greatest version of their particular software platform at no cost. Software features and functionality are constantly changing. Support for the latest embedded controllers are incorporated into the latest versions of the control software. Taking advantage of the Premium Support Plan to obtain the latest software version provides a migration path for the customer to constantly evolve their control strategy with a scalable architecture.