Information Exchange  

The Information Exchange is the platform we use to address most common questions and updates about our wide range of products, including various associated technologies. If you have a question, or wish to post a comment for answering by our Team then please use this medium. We encourage Collaboration and Sharing of Knowledge about any Automation Topic

 
Easymatics Information ExchangeEasymatics Information ExchangeControl & Visua...Control & Visua...Steeplechase VL...Steeplechase VL...Extended Software Support (ESS)Extended Software Support (ESS)
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 08/04/2010 20:56
 
host
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Joined: 07/06/2009
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 Modified By host on 08/04/2010 20:56:54

The Steeplechase VLC and Think & Do Extended Software Support (ESS) Plan is a two-tiered program in order to provide a simpler, more flexible and more affordable plan that addresses the varying support requirements of our customers. Valuable benefits have been added to the plan while at the same time drastically reducing the cost.

Support Plan Features: Basic Premium
0800 – 1700 telephone support Yes Yes
E-mail support Yes Yes
24/7 E-Answer Data Base access Yes Yes
I/O driver downloads Yes Yes
Software maintenance updates Yes Yes
Defective/damaged key replacement Yes Yes
USB/Parallel key swap Yes Yes
License Key number required Yes Yes
Webex Seminar Participation No Yes
After Hours Telephone Support No Yes
Discount on training seats No Yes
Software platform updates No Yes

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